Return and Refund Policy

At Purely Her Sanctuary, we take great care in delivering quality products to our customers. Due to the nature of our products — which include beauty, hygiene, and cosmetic items — we do not accept returns or exchanges once an order has been delivered.

Exceptions — Damaged or Defective Items

We understand that issues can occasionally arise. If you receive a damaged or defective item, we will gladly assist you with a refund under the following conditions:

• The item is unworn and unused
• All original tags are still attached
• The item is in its original packaging
• The issue is reported to us within 24 hours of receiving your order

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To request a refund, please contact us at purelyhersanctuary@gmail.com with your order number and clear photos of the damage or defect. Once reviewed and approved, we will process your refund within 15 business days.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at purelyhersanctuary@gmail.com.

We reserve the right to assess each case individually and decline requests that do not meet the above criteria.